Refund Policy

Everything sold on Noc636 is digital. Credits and library cards (membership passes) are delivered as soon as your payment is confirmed on the blockchain (TRON for USDT, Ethereum for USDC), which is why purchases are normally final. We put things right in these cases:

• Paid, but nothing arrived. If you still have no credits or card an hour after the transfer was confirmed, write to [email protected] with the amount, the time and the transaction hash. We find the payment and either deliver what you bought or send the money back.
• A different amount. A transfer that matches no order is kept for you: on request we credit it to your account or return it.
• Paid twice for one order. The second payment goes back in full.
• Our fault. If a fault on our side kept you from using what you paid for, we refund the unused part or add the lost days to your card.

Refunds are sent in the coin and on the network of the payment (USDT on TRC20 or USDC on Ethereum) to the address it came from, less the network fee, within 7 days of our reply. A payment on a network that does not match its coin (USDT on Ethereum, for example) cannot be matched automatically; write to us and we help where we can. Spent credits, used card days and accounts closed for breaking the Terms are not refunded.

A card never renews by itself, so there is nothing to cancel. Payment questions: [email protected], in Polish or English.